Incompetence and no care attitude and not delivering on their promises

I have joint Discovery just over 2 months ago on the day of joing the medical aid I was subscribed to Discovery vitality with out my knowledge when I saw it on my contract I phoned Discovery and asked them to please remove it as I number 1 cant afford it.... Number 2 have no need for it as I dont gym I dont run I dont exercises... Number 3 I cant afford it to life a Woolworths healthy lifestyle as that will cost you a fortune.... The gentleman told me that he will cancel it with immediate effect... End of the month came and guess what there it is I paid for Discovery vitality... So there I have to phone them again and just phoning them on its own is a horrible experience as you number one dont know witch number to phone as I never received the vitality card or medical aid card at that stage... Number 2 Who knows witch voice prompt number to use out of the 9 then after holding about 20 to 30 minutes either the line drops and then the whole torture starts again so when you eventually stop speaking and swearing a machine you speak to a consultant and after explaining your issue over and over again you start wishing you could rather go back to the machine again... The person tells you no problem he will cancel it but there is one problem the debit order is already been submitted so what you must do is pay the medical aid amount yourself and he gives the amount then you must make sure that there is not enough money in the account for the full amount to be deducted (what a hassle) but you do it that way on the account number he suggested to use and send proof to the email address he suggested just to get 2 emails a week later telling you theat your vitality has been suspended because you owe them more than a R1800 and your medical aid is also suspended (wonderful) so its me and the machine again for almost a hour this time I speak to a lady she promises to sort out the problem she notified me that I paid my medical aid premuim into the vitality account and used the wrong email address so she pays the money over into my medical aid so its active again and she said she suspended the vitality and I will not pay vitality anymore as its removed and that she also instructed them to pay me back all my vitality premuis paid and it will be in my account in 3 to 4 days ... Just to get the email that I still have vitality on my account so I phoned again I was said not to worry its just a computer error so 9 days later still no money received and guess what received a sms from discovery vitality stating that my vitality membership is active again and thanks for the payment... So now Im at my whits end so I email them for the second time to the right email address this time I hope just to speak to a machine again.... So excluding the vitality membership money I just keep on paying every month its costing me a pretty penny in cellphone costs and time I have to take from my work to struggle with them just to remove this damned vitality that I never even wanted... I want this removed I want my money back I want some tipe of compensation for cellphones money lost for a issue that should never have been there in the first place and some clear answer on how can it not just been removed and resolved in the first place if this matter is not resolved by end of business day tomorrow Im gonna take this to the umbudsman and to every major socail media page and to the newspapers I have been understanding and relaxed and it is still not sorted out