INCOMPETENCE

Joined the gym and was told that i am on balance and don't have to pay the activation fee but will pay 374 a month , and then a consultant called me to tell me about the exciting discovery vitality points which got me very excited and i called them back and joined it because i was told i will only pay R199 per month and only R133 for the gym plus still earn points which i was very happy and then i went to the gym and i was told i will have to pay 1500 activation fee than i calculated and figured it will actually work out more expensive than the balance.I called the to cancel the vitality on the 03/03/2016 and i was told someone will call me within 5 days but no one called. i called again on the 11/03/2016 and the agent I spoke to told me she will escalate the matter and someone will call me latest Monday and again no one called and today i called again and the agent told me the matter has not been escalated she will escalate. I have never experience such incompetency I mean just to close an account one must wait the whole year, and then you want to be a big a financial institution, who will trust you with their money if you cannot handle a petty point system, Disappointing. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>