Incompetance at DISCOVERY

I called more than a month ago to activate my health and baby benefits and was told that I use my same medical aid card. How ridiculous was this. I then found out from a customer that I need an additional card. I then finally called again in October and activated the benefits correctly. Really *********** staff at discovery. <br> I then asked for my virgin points to be back dated since I am 6 months pregnant but they say they can't because that's the rule. I was not shown these rules, It was never disclosed to me initially. This is utter ridiculous that I am still being penalized for being healthy PLUS if the service center gave me the correct advice initially I wouldn't be in this problem.