JM
James M

1 reviews | Active since Mar 2016

21 Mar 2016, 13:12

Impossible weekly goals. Sudden change in policy.

I previously had a fitness/heart rate device called JAWBONE, which I used to log workouts points for my Discovery Vitality. Like everyone else, I was loving the free smoothie :) Then, I changed to an Apple iWatch after my Jawbone broke. Since I have been using my still new iWatch, I haven't achieved any of the goals to pay off the iWatch?... I phoned Discovery to clear up the situation. They said that you can only claim the highest points for one particular activity a day (previously for any point activities on a day).<br> In short my problem is:<br> -Only highest point activity counts (Golf and gym is put into one group even if you do them at different times of the day)<br> -Unfair goal for amount of points (setup to fail from start)<br> -They say you can get extra points for heartrate, but I havent even seen this reflected (Discovery app wont take heartrate data-inactive)<br> -gym visits don't get captured always<br> -They don't tell you to setup your device to capture points (syncing health data on Health app to Discovery)<br> -In April they changing their policy (curious)<br> <br> I feel like I'm being cheated here. I know for certain that I will have to pay half or 3/4 for this iWatch at the end.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply21 Mar 2016, 16:29
Official
Hello james007m,

Thank you for your post.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards,
Discovery Vitality