Impossible to reach a customer service agent

I keep receiving a message stating that additional permissions are required to sync my activity to my account (which used to sync without any issues). However, when I click on the message, or log into my account, I can't find the permission settings you refer to anywhere. My privacy settings haven't changed and the settings I have suit my lifestyle. I tried to call FOUR times today, and after being shuffled around by your voice answering system multiple times, were cut off every single time after I had entered my ID number. That's 10 minutes of my life I'm never getting back. It is apparently completely impossible to talk to an actual human being at Discovery. I know AI saves you a lot of money, but it is massively frustrating to your clients who just want to talk to someone! In the meantime I'm losing points. Would appreciate a phone call to resolve this ASAP.