IF YOU PROMISE YOUR CUSTOMERS SOMETHING, STICK TO YOUR PROMISE!! DISAPPOINTED!

I was promised 3 months free vitality if I rejoin Vitality (from oct 2023) and haven’t received the 3 months free. Since October, I have made several calls, spoke with a team leader that was going to get back to me the same day (that was back in October) still waiting for his call. I was then eventually assisted and was confirmed on a recorded telephonic conversation that I will receive the money or discovery miles to the value of 3 months worth of vitality premiums beginning of December, again not the case. Phoned in AGAIN, just to be told, I wont be getting the refund. I requested the recording and ignored. I will be reporting this to the ombudsman.