I WATCH TRANSFER - UNACCEPTABLE FEEDBACK

I have taken up the option with Discovery Vitality to get my husband the Apple IWatch. when I app****, i completed a form that I have received from them on 23/03/2016. on 02/04/2016 I received an email saying it was the wrong form, I had to complete the new one attached to the email. (it took them 9 days realise they gave me the incorrect form). After sending it back the same day - they said it will take another 5 days to get an answer. I chose the option whereby my husband uses the watch and he will make his weekly goals and if he does not meet those goals, the payment will go off my gold card. Yesterday (another 9 days later) 11/04/2016 I received an email saying that I cannot transfer it to my husband as he does not have a gold card with them. (why in the world does my husband need a gold card - if there is an option (which I chose) where I pay for the watch and its linked to my card? why must he have a card if I chose the option to pay for it? I have sent them a screen shot of the paperwork. (you cannot offer someone the option and then say you cant do it! This is unacceptable!