I Refuse point blank to pay any R980 joining fee - when I was told clearly and categorically that I would have to pay Zero Joining Fee & Zero Admin fee by the Virgin Active Sales Consultant

To whom it may concern

17th Feb 2023 - I signed up with Virgin Active on full membership because my vitality was still with Planet Fitness and I had to give one months notice at planet fitness

I was told there would be no joining fee or admin fees for my new membership at Virgin active by the Sales Consultant Humphrey at Virgin Active Cascades - same time

21st Feb 2023 I gave one months notice to planet fitness, spoken with Nonhlanhla and that 25th of march would be my last debit order with planet fitness

Humphrey said my Vitality would be locked with planet fitness until the 25th March 2023 - at which point my vitality could be moved across to Virgin Active and I could start paying Vitality rates for membership

Wednesday last week I was charged FULL Membership Fees, Not the Vitality Membership fees which I was promised by Humphrey - Also, I was told that as of 1st April I will need to pay a R980 activation fee for Vitality - this is Not what I agreed to and Not what I was told by Humphrey

I have all of this on record with Humphrey at Virgin Active Cascades - through WhatsApp correspondence

I Refuse point blank to pay any R980 joining fee - when I was told clearly and categorically that I would have to pay Zero Joining Fee & Zero Admin fee by the Virgin Active Sales Consultant

It is completely ********* and Not what was communicated to me

I expect this R980 joining fee to be dropped

In much anticipation & Sincerely

Eleftherios