I recently joined the Vitality rewards program with much excitement and anticipation

I recently joined the Vitality rewards program with much excitement and anticipation. During the sign-up process, the representative assured me that I would receive a welcome email that would provide all the necessary information about the program. However, a few days ago, I decided to reach out to Discovery Vitality to inquire about the status of my rewards. To my surprise, I discovered that my rewards had been active since the beginning of last month. I was taken aback as I had never received any communication from Discovery regarding the activation of my rewards. Feeling confused and disappointed, I decided to contact Discovery Vitality to express my concerns about the lack of communication and the delayed activation of my rewards. I had hoped to find a resolution to this issue, or at least receive an explanation for the oversight. Unfortunately, the first representative I spoke to was unable to assist me, leaving me feeling even more frustrated. Eventually, I spoke to a second representative who empathized with my situation and promised that a manager would contact me to address the matter. Regrettably, it has been quite some time since that conversation, and I have yet to receive any communication from Discovery. The promised call from the manager has still not materialized. As a new member of the Vitality rewards program, I am genuinely disappointed by the lack of customer service and follow-through exhibited in this situation. I joined with high hopes and expectations, but unfortunately, my initial experience has been far from satisfactory. It is disheartening to encounter such a lack of professionalism and accountability.