I hate Discovery!!!!!!

I hate Discovery. I know hate is a strong word but I feel quite passionate about it. I have had the most digesting customer service - but I guess because they have the monopoly, they quite frankly don’t care.

Here’s the short story. We went to a wedding in George. I checked my Discovery app and we had our flight booked back with CemAir (booked via Discovery Vitality) on Sunday 30 April. Arrived at the airport and CemAir told us that Discovery travel (who are essentially travel agents) had not booked us on the flight and there was no record of us.

I showed CemAir my booking on the app, bank statement and email confirmation. They said they had cancelled the flight - notified discovery- and created a new flight. Discovery failed to notify patrons and rebook them on the new flight. As such there were 3 couples stranded in George unable to get back to JHb on a long weekend.

CemAir told us to book on the other flight - and discovery would refund us. There were only 4 seats on this plane - so we had to scrum for these tickets as a results of discovery.

After spending 7k on the new flights, I phoned Discovery bank immediate telling them I needed a refund for the new flight due to their error. After holding the phone for an hour - I was told they don’t do refunds on Sunday and I should call back.

Let’s fast forward lots of irritate emails and calls. Discovery refunded us the original flight of 2K - but not the new flight we had to purchase as a result of their incompetence. No apology from them whatsoever.

I personally pay this company over 50k per year on insurance - and this is the service I receive. It’s despicable. How can a business operate like this.