How many Discovery employees does it take to solve a query

<p>The first time I queried double points (Vitality Baby) for parkrun was the 26th of April. Since then I've had no feedback, false positive feedback, late feedback and empty promises. Why say something if you cannot deliver? I have several query numbers for what its worth but to date nobody has deemed it necessary to fix the problem or call and tell me that it cannot be fixed! Can somebody get a clue?</p>