How do you deduct money without activation???

My name is Ntombenhle<br> <br> I am beyond annoyed with Discovery. I really thought they were a reputable company that would never just take money directly from my salary since 2012 February and not even bother notifying a client that there is a membership and they realize it has not been activated while the money is going off month after month and year after year. I only noticed last month the 20 February 2015 there's been an amount of R249 going off my account. I've been calling Discovery only to be dished with sarcasm from their advisors. They haven't cancelled the vitality and still no word about my money being refunded to me. <br> <br> I don't want a call for feedback and endless pointless questions about my details when you have all my details, I want you to cancel this thing and refund the money you've taken over the years. If you will not assist I will be forwarding this matter the ombudsman or whoever deals with consumer needs because how do you take money for this long and not even notify to make me aware. <br> <br> Reference ***