Horrifics treatement of Paying Client by Discovery Vitality

<p>After consistently paying a very expensive premium for her medical aid for over the last 5years. Discovery has done the unthinkable and have cancelled my mothers gym membership because she has been ill and unable to attend gym.</p> <p>I find this both insensitive and horrific, especailly after my mother had submitted a doctors letter explaining that she has to fisrt heal before returing to gym.</p> <p>Over above this my mother has had to deal with unprofessional and callous call centre staff who simply just apply the "book" as opposed to applying logic and a client first mentality.</p> <p> </p> <p>My mother has been a paying customer of a premium plan with Discovery and to receive such service is nothing less than horric!</p>