Horrible turn around time for simple tasks

I have been trying to link my dischem card to vitality rewards from last month (16/09/2020). I have been chatting to vitality on Facebook because they haven't bothered to reply to my emails. I have tried using the website but have been getting an error 500 for the last 2 months.

I had to update my OTP phone number with discovery Bank (30/09/2020) as part of the process to link my Dischem card to vitality (as per instructions received) which took me 30minutes on my cell doing a verification, only to be told that the right team will phone me back by the latest the next day. Its now the 06/10/2020.

I understand things are slower given covid, but this is not a hard request.

Can someone please contact me and get this whole issue concluded on one call.