Horrible Service from Vitality

<p>I joined Vitality at the beginning of the year and at the end of January I paid the R1500 activation fee to get the discounted rate at Virgin Active, over the course of the year I have contacted Vitality numerous times to change my bank details. One of the times I called in the consultant told me she had been there since January and she didn't really know what was going on. I expect a company of this size to give their staff the proper training required to attend to their customers. Due to this I had to pay R800 to Virgin Active in May.</p> <p> </p> <p>Eventually I got in touch with a consultant by the name of Raisebe Lekgau, she informed me that my membership had been cancelled due to non payment and that I would have to open a new Vitality Account and pay the R1500 activation fee again to get the Virgin Active discount. This is totally ridiculous as I have tried to change my bank details many times and was told that it was done but nothing ever happened. I then was told I'd be reffered to another division as the Activiation Division cannot help me but I have not been contacted by anyone since. It is poor service to make a customer pay so much more due to administration problems caused by Vitality.</p> <p>This experience with Vitality has really changed my views on the company and I would appreciate a quikc response as it is close to the end of the month and I will be charged R800 again for gym.</p>