Horrible service from team vitality !

Horrible service ! Imagine paying for a license then three weeks later struggling to get a license because the whatsapp line is operated by *********** people How do.tell a client that their license is ready for pickup when you haven't updated the spreadsheet? I am so over the incompetence of vitality people . I do know.they.wont even address the issue as they are being rated 1 star For such a big company this is absurd !