Horrible service from Discovery Vitality!

I am a DIAMOND member on the Discovery Vitality Benefit. Part of the Benefit is to receive discounted flights.

On the 21 September We tried to book flights - everything is fine amount is given that we need to pay with Discount is app**** and advised. When we want to book we get a error. This error has been there for more than a week. Then when i eventually get hold of Thobeka Comair - she tells me that she is getting a price of 39K+ when i am logging on I am getting a price of R31K ( I HAVE SCREENSHOTS) The price of the flights are increasing or maybe that is what they want so they can make more money? So they put **** errors on so you cant book knowing you cant get hold of ANYONE and the consultants is ***********. This is appalling service & I want the ANSWERS as I pay for a service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We call Vitality Travel (Comair) daily and wait for 45- 1,5 hours on the line Then it drops and tell us to email. WE email NO ONE comes back to us even though the say feedback in 72 hours We call every day.

THIS IS THE DISGUSTING SERVICE I HAVE RECEIVED FROM THE CON****ANTS

Cwenta VItality Call Center - Puts phone down in my face Nzozo Vitality call center - Promises to call back never do Thobeka Comair call center - Tells me to email my screen shots and never reads the email and doesn't call me back or escalate as promised Phindi Vitality Call Center (SERVICE MANAGER) Tells me to email she will call me back never does ! Sive – Tells me NO MANGERS can take my call and they can only return my call after 24 hours??????????????????????????????????????????????????