HORRIBLE SERVICE FROM DISCOVERY

It's sad that one has to come to Hello Peter before they can assist me. Been a vitality member for over 5 years, Sadly the same thing happened to be back in 2020 when i changed my medical aid Discovery terminated all my benefits had to fight to get everything back. Since I was aware of this issue, this time around i prepared them on time last month that i will be changing medical aids and that i would like my benefits to be transfered fully to Bankmed, also provided them with bankmed details, today its the 26 all my benefits are terminated including my gym fee, when i send follow up emails they say everything is fine, but my app says otherwise. Are you guys tired having me as your client? i will go on and close my bank account, cancel my life policy ,funeral cover if my Vitality benefit is not reinstated within the next 48 hours! why ist a mission to do this? its sad seeing such a big organisation failing to resolve one simple thing, its been over a month and this will affect me any loss suffered because of this also need to he refunded . ALL I WANT IS A SIMPLE THING REACTIVATE MY VITALITY LINKED WITH MY PARTNER AND SON AND REINSTATE MY POINTS, STATUS AND ALL BENEFITS!!!