Horrible service

Original review posted 4/4/23. It shouldn’t be this hard to activate the vitality active. I initially called on march 8th and was told it would kick in April 1st because you guys only do it from the first of the month. That time comes and goes and the payment doesn’t go off. So I call to find out why. Then I’m told that I should have been sent a change of policy schedule and would have to accept it. By end of business yesterday or latest today. And then I received 4 additional calls after that regarding the online request I made. So I’m guessing my profile wasn’t even updated or nobody noted down that they even called me? And still no policy schedule received. Please get your house in order. I’m so disappointed. Today is 11/4/23 and I still have not received any feedback.