HORRIBLE SERVICE

<p>I am so ready to leave the whole Discovery Financial Portfolio thing because of bad service experienced with Vitality. Appalling!!. As of March 2016, my gym membership was cancelled and I have gained 5kg since. It seems getting my gym account reinstated will take a miracle. Long story short: When I changed over my current account bank (FNB to Standard Bank) my wife’s additional Vitality fee for being a Dependant who joins Virgin Active (Debit order) was not transferred. This is because the bank and I failed to find the origin of the debit order after many calls which included even Vitality. The interesting part is where I only found out when Virgin Active called me mid-March 2016 that my account is scheduled to be closed by end of March 2016 as per Vitality's request. With shock I called Discovery immediately and they told me I had outstanding fees from August 2015. What I could not understand is why Vitality could not pick up the phone and make me aware I am defaulting on my payments. Why would they opt to closing my Gym membership as the first option of communication. Mind you in total we contribute over R6000 towards Discovery monthly. Why would someone paying that much monthly default on R130 monthly Fee knowingly. I was ready to terminate our whole Discovery portfolio that day but my wife managed to calm me down. Since then till today we can not get Vitality to set up the debit order again hence my gym membership is not be re-instated.</p> <p>Discovery continues to mistreat us and we continue to contribute? No!!! It must come to an end.</p> <p> I have been a loyal member since 2009. Discovery Medical Aid Policy No.: ***</p> <p> </p>