jN
jacques N

1 reviews | Active since Jan 2010

17 Feb 2015, 15:41

Horrible Service

I activated my team vitality on the 3rd February, I paid the R600 and all went through, I waited until the 17th for my vouchers, which had to be given to me via the consultant over the phone. When I tried to use the Garmin voucher I cannot use the voucher for the product i want to purchase!!! Why the F&%K don't discovery just give the vouchers for their Discovery Mall and only sell the devices you would like us to buy!!<br> Its amazing that Discovery is very prompt to take my money for Medical Aid, Life Policies and Investments, but just when you think you getting something back after all the money you pay them you get a ...wham......Gotcha!!!! Sorry Mr Customer, you pay us for red carpet service but we only offer an Eskom service!!!!!

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply17 Feb 2015, 18:02
Official
Hello jpvn,

Thank you for your post.

We are looking into this matter for you and will be in contact with you shortly to give you feedback.

Regards
Sipho Mathe
Discovery Vitality