Horrible feedback and service - Vitality Active Rewards

<p>My reference - ***</p> <p> </p> <p>I had shoulder surgery on the 20th April, and the next day I requested that Vitality reduce my points requirement to something manageable - I have been on 400 points per week goal since the op, and I physically cannot go to the gym or run for the 3 months post op.</p> <p> </p> <p>4 weeks down the line and all I get is excuses and excuses and apologies for their lack of feedback and service.</p> <p>Pathetic.</p>