Horrible Customer - Retention Departmentcom

Called in regarding my vitality, got connected to Jaylee from the retention department and received ATROCIOUS customer service. This lady needs some serious coaching on how to interact with customers and provide information in an amicable way. She had a horrible attitude and really doesn’t care about the way she speaks and relays information. I had doubts about continuing with my Vitality but the customer service from the retention department no less just confirmed that I’d no longer be continuing with this benefit. I think Jaylee needs to be educated on what it means to be in a retention department because if anything she convinced me to never come back to Vitality.