Highly frustrated vitality client (recurring App synching issues)
Further to my previous Apple watch synching issue (logged complaint below), I am now back to square one again. After several calls and a 30-minute chat with a Vitality agent (Zinhle) earlier today, who tried to assist me to manually sync my Apple watch to the Discovery /Health app on my iPhone, I am forced to go this same route of providing pics to prove my workouts, durations, heart rate etc... This is by no means a painless exercise as the mails often come back unreturned due to it being too large, the back and forth between pics from your health app versus the fitness device queries etc. ... further exacerbate the customer/client's level of frustration. (not to mention the time and energy wasted on multiple call logs and evidence sharing and delayed waiting period for the point allocation).
It is highly frustrating and totally unacceptable for this continuous synching issue to keep persisting and the burden of proof being placed squarely on the client/ loyal vitality customers. So much so that you become au faire with the vitality agents or escalation personnel on a first name basis (e.g. Monique, Ruwayda Davids etc. ...)
See proof of my workout for the 25th of August attached for the usual 300 points which should have been allocated to me (instead of the gym visit - 100 points which currently reflect). Reference number ***4
Kindly prioritize this workout point allocation, so I can efficiently continue with my weekly workout routine to ensure my weekly Vitality goal attainment. This recurring issue of the vitality app keeping up with the Apple /IOS updates and syncing with the Apple watch is becoming a real frustration which causes clients like me to expend unnecessary time and energy (to get the legitimate point allocation on my profile).
NB. It is highly inconvenient for me to be taking multiple pics of each and every workout that I do (unaware of when the Apple Watch/Discovery app will successfully synch or not).
Highly frustrated Vitality client