"hellopeter.com" – the only EFFECTIVE communication to get Disocvery's attention. Ridiculous!

Discovery as a whole has become a HORRIBLE, HORRIBLE, HORRIBLE company to deal with. They are so ****** distracted by their new toy, Disocvery Bank, it's like trying to get the attention of a 2-year old child after the launch of Toy Story 4. It's practically one-way communication with them.

I have repeatedly tried to get Vitality Points allocated for child vaccinations. Nada. Nothing. Zilch. I've called, I've emailed, I've scanned everything they've asked. In vain.

Disocvery's favourite game to play is the "no-reply email." I have received at least 5 of these in the last week, something like this:

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Thank you for your email.

A Vitality consultant will respond to you within two working days.

Your reference number is ***************.

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Absolute BS! Even with the multiple Public Holidays, many sets of "two working days" have come and gone and nerry a word from Disocvery. Why lie? Rather say, "ten working days" and exceed customer expectations.

Disocveryhas grown too big. I maintain that they're brilliant at launching these ***y deals and offerings and quite horrible at the maintenance thereof. "Look at us! We have the next best gimmick that you don't need but we're gonna sell you anyway, at only another R500 a month" and everyone (including myself) runs like maniacs to embrace another gold-plated piece of plastic.

LASTLY:

Disocvery is like a bad relationship. They keep saying sorry to me, but they continue to do the same damn things again and again. God knows why I'm still in this – psychologically abusive relationship. Quick to take my money every month, but horridly slow to do much else.

If there's anyone at Disocvery who is listening, who cares, who actually wants to do something for a customer / client aside from playing with shiny new coins from the bank, please make the effort to contact this client.

You're going to have to be really nice to me, because I am flippin angry and you've once again hurt what was once a beautiful relationship.

Disocvery. SHAME ON YOU.