Healthy Gear Benefit

<p>I would like to add my frustration here with regards to the Shoe Booster benefit and the 25% discount on purchase.<br />I am pregnant and had the fitness assessment booked- when I mentioned this to the Biokinetiscist, he mentioned I need to confirm with my Gynecologist if I am able to in which I did and he said he won't allow it due to having my BPM raised to high. I then called your call center who informed me that I need to be provide a letter stating this which I did. Then when I called to find out when the 25% discount will be allocated as my Husband had done his assessment, I was told to activate Vitality baby which was already activated at the time. I then spoke to a lovely lady called Tumi after all of this who said there is 0 feedback since my call and she will escalate it. (As far as the Wellness Manager). I mentioned the shoe booster benefit has been activated and my Husband has to get the shoes before it expires and when he is able to which was this weekend. To now get a call to say that after 1 month of bringing this to your attention that I could have just had the consultation and not the assessment to get the points for 25% discount when it is now too late. I am shocked at the competency of all the agents I spoke to (besides Tumi) which dragged this process out unnecessarily and cost us time and money. In future and when you launch a new benefit, I suggest that you put all the possibilities into place so this can be avoided. <br /> <br /> <br /> <br /> </p>