Healthy Foods

<p>I have been trying since last year in September to link my Woolworths Card to my Vitality account. On Discovery website, I kept on getting an error. Last year, on the 13th September, when I complained over email, they said that they were experiencing a system issue linking Woolworths cards and they were working on resolving the issue. On the 13th of October, they confirmed they have linked my Card. However, after numerous transactions over that period and up to present day, I find that my card was never linked and that my Healthy Foods Cash Back Bonus wasn't being paid.</p> <p>I then tried again to link the card in Feb 2017, and kept getting an error. The only response from Discovery was that it was an error from my side even though I repeadtedly tried to explain that it couldn't have been my fault as I tried to link the card on 3 different devices using 3 different internet connections.</p> <p> </p> <p>They finall conceded that they had an error on their side, and that they will reimburse me from September last year. However, for the past few weeks I have to constantly phone them because they don't keep to their SLA promises on when they will get back to me. Their service is painful and their staff isn't properly trained because if you send the same requests to multiple people, you get different answers - it's as bad as dealing with Telkom from 10 years back.</p> <p> </p> <p>I'd like my Cash Back, as I adhered to your rules, and I'd like the interest to be paid on that money as well because I feel I'm out of pocket and the painstaking process of following up with your call centre costs me time and money.</p> <p> </p> <p> </p>