lL
ldejager L

1 reviews | Active since May 2016

24 May 2016, 11:02

HealthGear Ha Ha Ha - Give back the money

<p>Number one - we waited almost 3 months to receive our Healthy Gear card. We did everything from our side to qualify for the 20% discount on our HealthFood and HealthyGear etc so we can benefit from Vitality - we are active individuals. Number two - once we finally received the HealthyGear card, we bought a few items at Total Sports - addidas shirts and Asics high mileage shoes (mens Nimbus 17 and womans GT2000). No cash back reflected on my account, and after following up with Vitality, they refuse to pay me the cash back because "the items that I bought do not qualify for cash back". I've asked to speak to a manager. They keep on telling me they'll get back to me to see if they can figure out why it doesn't qualify. If running shoes don't qualify for Vitality discount, what the hell does!?!?!?!?!?!?!? Number three - a person can't phone Vitality after every single purchase. </p> <p> </p> <p>Pay back the money!</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply24 May 2016, 11:43
Official

Dear Laura

Thank you for your post.

We have referred this query to one of our Vitality Specialists to investigate and contact you to resolve.

Regards,

Discovery Vitality