Health Gear and Care Benefit

Since inception of my policy I have been trying to get assistance from someone from Vitality. What a futile process this is. I have sent numerous inboxes via Facebook, called the call centre, commented on posts to get attention but have not had my issue resolved or any sort of acknowledgement. I even logged a query on Discover Vitality website. Extremely bad service. It's mid month and I'm still unable to activate the Healthy Care and Healthy Gear Benefit. The radio buttons does not work and it keeps giving me an unsuccessful message. Can someone please assist.