Health assessment points not added

Item: Discovery Vitality & Vitality Mall
Rating: 1
Author: Beth C

<p>I did a health assessment with my company on 4 August 2016 and am still waiting for the 20000 points to be added. if this had been done, i would have been in a higher tier and receiving higher cash back and rewards. i have sent numerous emails and telephone calls and no one can help. will this ever be done and the difference in rewards refunded?</p>

Helpful (0)

Replies (2)

Discovery Vitality & Vitality Mall's replyOfficial

15 Mar 2017, 11:18

Good Morning Beth,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

Discovery Vitality & Vitality Mall's reply15 Mar 2017, 11:18

Official

Good Morning Beth,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

Beth C's updateReviewer Update

17 Mar 2017, 07:08

Thanks but I'm still waiting for this to be revolved. Can I send you proof it was done. Although I sent that to your conservation team in January. What is taking so long?

Beth C's update17 Mar 2017, 07:08

Reviewer Update

Thanks but I'm still waiting for this to be revolved. Can I send you proof it was done. Although I sent that to your conservation team in January. What is taking so long?