jJ
jlabuschagne J

1 reviews | Active since May 2016

05 Jul 2016, 08:48

GymBooster is a pain in the backside

<p>Every month it's the same story. Every month I have to ask Discovery to pay money that they owe me. I'm supposed to get a GymBooster payment of R176.25 if I reach all of my Vitality Active Rewards goals in a month. </p> <p> </p> <p>Your 'reward' system is a mess and I shouldn't have to go from pillar to post to get what I signed up for.</p> <p> </p> <p>Here's the details.</p> <p>I haven't gotten it yet this month.</p> <p>Lat month I only got R141 (on 30 May) despite 2 calls to your call centre asking why it wasn't the full R176.25 which is what I pay Virgin Active.</p> <p>On 9 May I got R141 and on 10 May I got R35.25.</p> <p>On 7 April I got the full R176.25</p> <p> </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply05 Jul 2016, 16:10
Official

Hi Juan

Thank you for your post.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards,

Discovery Vitality