Gym Membership *********ly cancelled

I have been on Vitality for over 10 years using their Virgin Active gym benefit. Every month an email is sent to me if I have any outstanding required visits. I always ensure this is done, especially as recently I have moved and am waiting for the Virgin Active near my house to be built. I make it my duty to ensure I am always up to date with visits. Discovery purposely did not send me an email last month (after doing so for over 10 years - they were fully aware of this when I called them). This move would have saved them millions. My gym membership was immediately cancelled. A manager there said that the \fine print"covered them. Is this right? You set a precedence and using your fine print on the email cancel your faithful customers. You should have warned us of your intension and if we did not comply then cancel my gym. If this is not resolved with integrity by Discovery then I don't want to be their client. """