Gym membership

I'm struggling to get a consult to confirm the treatment of my gym membership after the Bankmed administration take over by Discovery this year.<br> <br> I was previously using the Momentum Multiplier to derive gym discount at Virgin Active. This needs to be transferred to Vitality. To date this has not been done, nor any guidance given. <br> <br> I no longer have access to the gym because of this and they want to charge me an activation fee again (and only willing to provide 30% discount?). <br> <br> Cannot get this resolved at the gym without Vitality input. Urgent assistance needed if someone from Vitality would respond - I've called and sent emails. <br> <br> Very disappointed this is so poorly managed. <br> <br> <br>