1 reviews | Active since Oct 2014

17 May 2016, 05:57

Gym fees

<p>Hi, i joined virgin active from liberty. I was charged over R1500 in fees. I am on Bankmed and i was under the impression that we will not be charged a joining fee as this is what was communicated to us. Further more Liberty closed down their rewards programme which is why i joined vitality, i did not expect to be charged so much. if i knew this i would of joined multiply. this is ridiculous. i expect a refund of my fees as i paid to join with liberty now i am forced to pay again. please help me, this is totally unfair. i expected more from you guys. also you guys waivered fees for other people that joined virgin active so i expect the same for me, i was informed that some people even received a refund after paying their joining fees so i expect the same as this is unfair practice and ************** </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply17 May 2016, 09:16
Official
Dear Shane Thank you for your post. We are unable to get through to you on the number you have provided as it is 11 digits long. Please send your query to *** with your Vitality membership number and we will assist with your query. If this is urgent, please contact Vitality on ***. Regards, Discovery Vitality