Gym Booster cash back

<p>I have been a member of Discovery Vitality for close to a year now and recently activated the Gym bootser reward hoping to save on gym fees as I am a regular at gym and a long distance runner. The objective of activating the gym booster is to save money while I ensure that I keep fit and healthly. The gym booster requires for you to achieve your weekly goals in order to recieve your cash back. </p> <p>In the month of May, I achieve all my weekly goals and was looking forward to the first gym booster cash back. </p> <p>I called the Discovery call center on the 7th June to enquire on when tmy billing cycle runs so I can know when to expect the cash back. The consultant notified me that my blling cycle ends on the 7th , on that day and that my cash should reflect in my bank account on the 10th June. </p> <p>The 10th June came and still nothing, I took my time to contact Discovery and enquire about my cash back payment. The gentlemen told me that he will send the enquire to the billing department as he can see that no cash back was awarded </p> <p> </p> <p>Today I get a call from Discovery that they didnt calculate my rewards for the month of May and therefore could not pay me back my cash back, the gentlemen went on to say that they cannot process the cash back until the next billing period which if I am lucky is the 10th July. </p> <p>Honestly, this not not how things should be, Discovery has identified the error and know that it is they fault, they should check they systems, why do I have to wait till the next billing period to get my cash back. they need to recitify the error immediatly and ensure that the cash back is paid to the customers this week. </p> <p>I have never missed a payment on my vitality and it is not fair that Discovery should use they system errors as an excuse for not meeting up to they promises. I meet my half of the deal, I achieved my weekly goals, why is Discovery failing to meet thiers. </p> <p>I am really disapointed at the service I have recieved from Discovery, as one of the big insurance companies in SA, they have a lousy excuse and are good at playing the blame game. </p> <p> </p> <p>I hope that I recieve my cash back for May by the end of this week, I am not willing to accept that they can only process it together with the next billing cycle. </p>