DW
Dino W

1 reviews | Active since Jan 2017

16 Jan 2017, 16:42

Gym Booster billing cycle not in sync with Vitality Active Rewards

<p>After reaching all my active rewards for November, Discovery refuse to refund my full 25% for Gym Booster due to their billing cycle being different to my Active Rewards cycle on my app. False advertising! They say they will give your whole 25% of your gym membership back if you achieve all 4 rewards in the month. I logged a call and they got back to me 2 weeks later and refused to refund my R78. I even have screen shots to prove I achieved all my rewards. Completely disgusting! </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply17 Jan 2017, 15:27
Official

Good day Dino

Thank you for contacting us.

Our social media team is already working on this query and revert to you.

Regards,

Vitality Team