Gym booster

I joined virgin active and paid R799 for the vitality open special. I was advised if i go to the gym 8 times per month the monthly fee is returned to me but i must activate the gym booster once its active. The discovery app wont allow me the option , the gym also tried on my phone. Vitality says i must speak to the gym. I see online it states only after 1 year and 36 visits is this allowed. Virgin active said this is how it used to be but not anymore. How do i sort this out? The month is almost finished and i guess i wont get any money back.