Gym activation

Further to my previous compliant about resolving my gym discount (see Hellopeter compliant), I was told that this is their policy and they cannot assist me.<br> <br> I do not understand why I need to pay another gym activation fee if:<br> 1. Through Bankmed Momentum Multiplier I activated my Virgin Active Gym membership last year<br> 2. Through Discovery Health I used my Vitality soley for life policy last year (and not Gym discount)<br> <br> Now that Bankmed administration is being taken over by Discovery Vitality this year and I was forced to reapply for gym discount under the Vitality scheme, I've now been told that since I had an existing Vitality membership they would not waive the gym activation fee and I need to pay this again despite other Bankmed members not have to pay this activation fee.<br> <br> I find this completely unacceptable. I've had no choice but pay R3,180 activation fee until I'm able to resolve this.<br>