Growth but bad customer service

<p>Hello</p> <p> </p> <p>I appreciate the innovations that Discovery has implemented this year however they are lacking on there existing benefits. My wife and I went for our Health screening benefits on the 06 May 2016 and I received all my points on the same day however up to today my wife did not receive her points. I phoned the Customer Care on two occasion and was told they will come back to me and I have sent three emails and each time they say we will get back to you within 5 working days. Even Telkom has a turn around time better then discovery. I even emailed them the results of my wife's screening and they still stalling for time. </p> <p>I will most probably get a call and an apology which means nothing</p>