Great service from a great lady

My wife had problems with the activation of our Healthy Care benefits at Clicks since they launched this benefit. She did the activation of the benefit on the website but it could not be completed as, according to the website, her ID number could not be linked to the specific card number. She made at least 6 calls to Discovery but none of the operators had the capability to help her and just send her off to Clicks, which was not where the problem was. Eventually she gathered enough patience to call again and an operator called Tiffany answered. She couldn't find the problem immediately but gave my wife a reference number ***) and promised to get back to her, she did and the problem was sorted. The problem was not that complicated so I don't understand why the other operators couldn't help my wife the first time. Unfortunately my wife didn't get Tiffany's surname, she only knows that she called her from a P.E number. Thanks to Tiffany, my faith in Discovery is restored. She really went the extra mile!