LH
Luda H

1 reviews | Active since Oct 2010

22 Jan 2016, 08:27

GOVERNMENT STYLE TURN AROUND AND SERVICE

The reference number for your query is ***.<br> <br> ACTIVE REWARDS<br> <br> So Discovery makes you jump through hoops like a dog for points as your whole life is connected with these point. Life, Health, Invest and the whole lot. They then give you a doggy treat in the form of a SUGAR loaded smoothy. <br> <br> Great! Except a few major problems:<br> <br> Their app is as slow as hell or down most of the time<br> They ask the most administration fees of all the schemes, yet when you mail then you are lucky to get ANY response, or a response that makes sense. Sometime they take days to respond!!!<br> Lastly their system infrastructure is as bad as that of The City of Tshwane's SAP system as my rewards do not show, although I do EXACTLY what they say to get rewards.<br> <br> Get your house in order Discovery, your excuses are getting thin and your problems hidden under a thin veil is become transparent . Soon people will jump ship as you can only fool the public for so long. Even the ANC realises that now when it is too late!<br> <br> Please don't phone me with your standard excuse. Rather just fix my problem!

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply22 Jan 2016, 10:30
Official
Hello LEH,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and provide you with feedback on reference number ***.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality