Gold status revoked and no effort to reactivate Vitality!

After moving from a Medical Aid to Hospital plan there was a break in cover and my vitality was cancelled and then activated. This led that my Gold status be revoked and I received a Blue Status. All the hard work and money spent to get to there gone.

After reactivating on the 1st of November, expecting all the benefits that come with namely, Planet Fitness gym discount. I did not receive such a discount and was debited R999 instead of the R250.

I have logged over 6 calls asking Vitality to send Planet Fitness to reinstate my benefit but every time I get told that they can't help me.

No effort is made by Vitality to help Planet Fitness see that I am a reinstated Vitality Member, and that Planet Ftiness should reimburse me R999, and instead charge me the R250 vitality fee.

I am deeply upset that my status has been revoked, and that Discovery isn't doing an effort to help me get my status reactivated.

This really is off-putting and I am considering cancelling and migrating to a more reliable Medical Aid because this is genuinely concerning as it seems that I am going to pay more for my gym, and medical without getting benefits.