1 reviews | Active since Oct 2015
Garmin not syncing properly
<p>I have lately seen something strange around the vitality active rewards points allocation. I have a garmin device and use it for my workouts as soon as I log my workout it should sync to vitality automatically, now what I have noticed is that it does sync but the times around it is wrong.</p> <p> </p> <p>When in the discovery app you can see under devices and apps it shows that garmin last synced at 5:06AM, buty when I click on the garmin logo it says last workout was 9:41AM which in return means that it never synced with the workout included. I then monitored the app just to check if it doesn't sync again but it never does. I have logged a call at vitality support however no answer as of yet. It now seems that I have to send in my workouts manually every week.</p>
Dear Jevan
Thank you for your post.
We are busy investigating this query and one of our Vitality Device Specialists will contact you to resolve.
Your reference number is ***.
Regards,
Discovery Vitality
Dear Jevan
Thank you for your post.
We are busy investigating this query and one of our Vitality Device Specialists will contact you to resolve.
Your reference number is ***.
Regards,
Discovery Vitality
