JP
Jevan P

1 reviews | Active since Oct 2015

12 May 2016, 05:45

Garmin not syncing properly

<p>I have lately seen something strange around the vitality active rewards points allocation. I have a garmin device and use it for my workouts as soon as I log my workout it should sync to vitality automatically, now what I have noticed is that it does sync but the times around it is wrong.</p> <p> </p> <p>When in the discovery app you can see under devices and apps it shows that garmin last synced at 5:06AM, buty when I click on the garmin logo it says last workout was 9:41AM which in return means that it never synced with the workout included. I then monitored the app just to check if it doesn't sync again but it never does. I have logged a call at vitality support however no answer as of yet. It now seems that I have to send in my workouts manually every week.</p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply12 May 2016, 14:01
Official

Dear Jevan

Thank you for your post.

We are busy investigating this query and one of our Vitality Device Specialists will contact you to resolve.

Your reference number is ***.

Regards,

Discovery Vitality