Garmin Failing to update since the 15th December 2017

After logging a service call with Discovery Vitality about My R5000.00 Garmin not updating. This was the 17th December 2017 hoping that this is a minor glitch. After several days and no reaponse I logged another call in the hope that someone can assist. Again being positive amd waiting I still didnt get any response. 2nd January 2018 my nightmare started. Call after call after call, being put through one extention to the next. I have now logged more than 10 emails and spend about 8hours on calls I still have no feedback no response. I am a very good client of Discovery, I have 3xlife policies houshold insurance, Investments and a credit card with them. I also have medical aid and is a comprehensive Classic client. My question is this Mr CEO, AFTER BEING WITH DISCOVERY FROM 2008 AMD SPENDING ABOUT 15K A MONTH WITH YOUR COMPANY DO YOU REALLY THINK THIS IS GOOD TO TREAT ME A LOYAL CLIENT LIKE THIS!!! I AM VERY DISSAPOINTED AND I REALLY HOPE SOME ONE IS GOING TO CALL ME TO RESOLVE MY PROBLEM!!!! Waiting for feedbac****! ********** 144 Vitality nr ********** 984