KG
Kevin G

1 reviews | Active since Mar 2009

26 Jan 2017, 09:27

GADGET SHOP SUPPORT

<p>Purchased online via The Gadget Shop using Discovery Miles as they are a Discovery supported shop. Order was placed on Wednesday 18 January 2017. No response received from The Gadget Shop, once I emailed them on Monday 23 January 2017, I received a response that the items I ordered were out of stock and there was a system error from them. I requested that in place of items out of stock they can replace with other items to which they have in stock, however their Order Administrato Lauren Gilchrist never responds, when you finally get hold of her she has another 60 excuses. They don't answer their phones. Absoluley shocking service, seems The Gadget Shop is on its way out or they urgently need to replace Management as its clear someone is not doing their job or doing a half ass job. </p> <p> </p> <p>DO NOT Order from these people, you will be left frustrated, out of pocket and no goods! Surely Discovery cannot keep on supporting The Gadget Shop as it has a direct reflection on Discovery as well.</p> <p>Discovery needs to remove these people from their supported Vitality Shop! As soon as possible, just look at the rest of the reviews on Hellopeter about The Gadget Shop</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply26 Jan 2017, 14:22
Official

Good Day Kevin,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team

KG
Kevin G's update07 Feb 2017, 12:08
Reviewer Update

Good finally arrived with relevant refunds / replacements. Manager Steven Howard of The Gadget Shop took the matter into his own hands and handled same swiftly.

Satisfied with the results and hope The Gadget Shop resolves their internal issues going forward.