Fustrated customer that’s ignored

After opening discovery bank I was informed about vitality which I said I am interested. The consultant from vitality called me and explained benefits one of the benefits was 75% off from gym and said it will be activated after 24hours and I won’t pay for anything in the first three months that was in April. I went to join gym made payment only to find out the consultant didn’t tell me the truth. However,I managed to resolve that and the issue was on Discovery life since it will be linked with life cover since beginning of May (10th of May). I was promised it will take five to seven working days. I signed forms two time. However,this has not been done and I am asked to since another forms again and all the information that I provided them is still incorrect. I followed up with call and I will be promised that it will be done.

Supervisor on duty refused to speak with me on Monday morning and said they are in a meeting and afternoon they said the same thing. Yesterday,I called and the supervisor said the same statement that they’re in a meeting and I was promised that it will be resolved by the end of business yesterday nothing yet.

I am so fustrated by the way discovering life and vitality operates and said thing they don’t care about customers . One consultant will say this the other will say something else after that. Everytime,I do follow up after being told all is well I will be told to sign again. Sad thing we don’t have a branch to go to. I am also considering closing my bank account at this point