Furious for being Mislead and given False info

I have been trying to load Vitality under my Group Life Plan but ever since this process has been so frustrating.<br> <br> I am being told its active others say i cant apply.<br> Polela : confirmed that my application has been loaded and awaiting membership number<br> Koketso : also confirmed application was sent and activation should be by Friday the 06/03/2015 as it takes 10 days.<br> <br> 09/03/2015<br> I call in to make a follow up with Koketso she says she can't see me on system and that I should communicate with Group Life.<br> I get hold of Nosipho in Group and she tells me I am on system and the application was for effective 01/02/2015, she can see the card/activation but no membership number was generated, she gives me *** and tells me that she has marked it as urgent for cards and member pack to be delivered.<br> While im on the line with her Lionel Naidoo calls me on my cellphone, he tells me I can't add Vitality,so I tell him but hang on im on the line with Nosipho and she just confirmed that I do have Vitality so what does this mean, he tells me to hold on and when he comes back he says\ sorry I made a mistake I was looking at the wrong profile"<br> <br> I mean what is going on here!!!???"""