VC
VI C

1 reviews | Active since Feb 2012

08 Oct 2015, 17:41

FRUSTRATIONS APLENTY

As a member of Discovery Health's Vitality, I had to purchase a Fitbug at a cost of over R400 and I have to pay a fee of R20 a month. The Fitbug is supposed to record the steps I take and earn points for me. However, it has become a source of undeserved frustration.<br> <br> For some or other reason, my steps have not transferred to Vitalty. I have written THREE emails and made numerous phone calls to Vitality. I have spoken to Zusiphe, Raynor, Pheshni, Sibusiso (and today to Neo and Venacia). NONE OF THEM HAVE BEEN ABLE TO SOLVE MY QUERY!!!<br> <br> PLEASE Discovery Health, jack up your operation and get rid of your hangers-on. They give your company a bad name.

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply09 Oct 2015, 09:52
Official
Hello victorc8,

Thank you for your comment and for bringing this matter to our attention.

We have referred this query to one of our Vitality Specialists to contact you and resolve.

Regards,

Kholofelo Marutha
Executive Relationship Manager
Discovery Vitality