Frustrating Vitality Rewards Experience and Declining Service Quality

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I’ve been consistently disappointed with the Vitality Rewards system. Every time I try to select my preferred partner, it’s unavailable. I then have to chat with an agent (In this particular case, spoke to 3 different ones), who also cannot assist, and end up logging an inquiry – wasting even more time. This is the second time I’ve experienced this issue. After all that effort, the discount isn’t helpful three days later – I need it on the day I’m at the store.

The situation forces me to make another trip back to the store, which is both inconvenient and frustrating. I’ve had all my products with Discovery for years, but I’m seriously considering moving elsewhere as the service continues to deteriorate.