Frustrating Experience Using Discovery Miles at Coricraft

I want to express my frustration regarding a recent experience I had at Coricraft while attempting to use my Discovery Miles.

On 02 September 2024, I visited Coricraft in UMhlanga with the intention of purchasing a piece of furniture using the Miles I had saved. According to the Discovery app, Coricraft is listed as a partner where Miles can be used instore, so I was confident that the transaction would proceed smoothly.

Unfortunately, upon trying to make the purchase in-store, I encountered issues with the payment process. After spending 45 minutes to an hour in the store, waiting for Coricraft and Discovery to resolve the issue, I was eventually informed that there was a mistake and that my Miles could not be used. I was left with no choice but to pay for the item in cash.

While both Coricraft and Discovery admitted to the error, the entire situation left me feeling extremely frustrated and inconvenienced. I have been a loyal Discovery member for some time although my banking team was quick to respond to me and try assist (which I am extremely grateful for) the lack of a resolution at the time was disappointing.

Given the circumstances, I believe it would be fair for Discovery to compensate me in some way for the inconvenience caused. I trust that you will take my feedback seriously and look into this matter with urgency?